MemberAugust 21, 2021 at 3:51 pm
I’m a little late, but I run my own mail server and so have some insight. The password reset email was getting rejected by my anti spam system because it was being sent from a domain that did not have a DNS entry (mg.aptera.us rather than aptera.us). I sent them server logs and an explanation of the problem.
In the meantime I set an exception and was able to reset my password. Did eventually get a response about fixing issues in “the back end systems”.