Cannot Reset the Password

Aptera Community Aptera Discussions Cannot Reset the Password

Aptera Community Aptera Discussions Cannot Reset the Password

  • Cannot Reset the Password

     Eric Rodz updated 1 month, 1 week ago 2 Members · 3 Posts
  • Eric Rodz

    Member
    August 18, 2021 at 3:17 pm

    I had an account on the old website. When the new website became active I received an email from Aptera telling me I needed to reset the password in order to be able to log in to the new website. I have attempted to reset the password numerous times since then with no success. The problem is that I never receive an email with the reset password link. I am posting this using a new account I just created using a different email.

    As an experiment I attempted to reset the password on this new account and guess what, I never received an email with a reset link either. It seems the account reset mechanism is broken, or my ISP is blocking the emails from Aptera. My ISP is Cox Communications (cox.com).

    I wonder of others are in the same situation and if there is a known way to resolve this problem.

  • Ozman

    Member
    August 18, 2021 at 4:08 pm

    Request a manual reset code from info@aptera.us, it may take a while due to heavy request traffic. (Send request from and use your original Email.)

  • Eric Rodz

    Member
    August 21, 2021 at 8:29 am

    I was able to communicate with Aptera via Facebook and I am finally able
    to log in to my original account as a result. They assigned a temporary
    password to my account and provided it to me via Facebook messaging.
    Then I logged in and changed the password within the website (not by
    requesting a password reset).

Viewing 1 - 3 of 3 replies

or to reply.

Original Post
0 of 0 posts June 2018
Now